Communication Services implements, maintains and operates the wide area network for the campus, provides voice services through a network of PBX’s and provides internet connectivity.  The wide area network is the transport for voice, data and video traffic for a wide variety of applications.

Communication Services Organization Chart

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Telecommunications

The Telecommunications (telecom) department is dedicated to maintaining a comprehensive voice communication system as well as providing quality telecommunications support to meet the needs of the UTHSC-H community.

Telecom provides UTHSC departments with local service and equipment, long distance service, and the coordination of all requests for adds, deletes, and changes to voice communication services and overall campus infrastructure.

Telecom website - http://is.hsc.uth.tmc.edu/telecom/

Network Operations

Network Operations is responsible for designing and operating the Campus-wide fiber-optic distribution system that provides connectivity for the University's telephone, security and data networks. Responsibilities include management of all data network equipment and local distribution of network connectivity for many of the schools on campus.

Netops also manages annual contracts for internet connectivity, centralized equipment maintenance, and a major portion of the Network Management servers.

Network Operations Website - http://netops.uth.tmc.edu

(internal or VPN accessible only)

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Telephone System Upgrades:

Over the next several years, the UTHSC-H will be phasing out its existing telephone systems and moving to the Voice over Internet Protocol (VoIP) platform provided by Avaya. The Avaya VoIP solution was chosen, because of its capabilities and integration with the existing Fujitsu and other auxiliary telephone systems.  The IBM Corporation was awarded the bid to integrate a new telephone system with our existing Fujitsu phone system. The telephone billing system will also be replaced.

This will be a multi-year project, funded from various sources. The UTHSC-H community will be notified periodically of major events as they are scheduled. Watch for updates in News on the Go and check this Web site for additional information.

If you have specific questions, please send them to Nelson.L.Horridge@uth.tmc.edu for possible inclusion into the Frequently Ask Questions (FAQ) page on this site. The FAQ will help others with the same or similar question while building an understanding of our project.